Frequently Asked Questions

Click the registration button on the bet93 homepage and fill in the required details — your full name, date of birth, email address, preferred currency (PKR) and a secure password. You will receive a confirmation to your registered email address. Once verified, you can log in, complete KYC and start exploring the platform. The entire process typically takes just a few minutes on mobile or desktop.

You must be at least 18 years of age — or the higher minimum age required by the operator or applicable licensing jurisdiction — to register and use bet93. This is a hard requirement, not a guideline. Age is verified during the KYC process and bet93 reserves the right to request proof of age at any stage. Accounts found to belong to minors are closed immediately and deposits are returned where possible.

bet93 typically requires a valid government-issued photo ID — such as your National Identity Card (CNIC), passport or driver's licence — along with proof of your current address where required. Depending on your deposit and withdrawal history, you may also be asked to verify your payment method. Submitting clear, unedited scans or photos of your documents speeds up the process considerably. KYC is mandatory before withdrawals can be processed.

No. bet93 allows strictly one account per person. Creating multiple accounts — whether under the same name or different identities — is a breach of the Terms & Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate, contact support immediately to resolve the situation before it triggers an automated review.

On the login page, select "Forgot password?" and enter your registered email address. A password reset link will be sent to that address — follow the link to create a new, strong password. If you do not receive the email within a few minutes, check your spam or junk folder. If the issue persists, contact support via Live Chat for manual assistance. bet93 will never ask for your password by email or chat.

Basic details such as your contact number or communication preferences can be updated via your Account Settings panel after login. Changes to core identity information — such as your full name or date of birth — require supporting documentation and are processed by the compliance team. This is a standard safeguard to prevent identity mismatches during KYC. Contact support with the required documents to initiate a name or date-of-birth correction.

The platform references familiar Pakistani payment options — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — alongside cryptocurrency options such as BTC and USDT. These names are provided as contextual references only. None of these providers endorse gambling or confirm support for bet93 as an operator. Availability, limits and processing rules vary and are determined by the operator's current payment policy, not by the payment provider.

Minimum and maximum deposit amounts are displayed at the point of transaction within the platform's deposit section. These figures are denominated in PKR. Amounts can vary by payment method and may be updated from time to time. Always check the current limits shown on your deposit screen rather than relying on figures from third-party sources, as these may not reflect the most recent policy.

In most cases, deposits are credited to your bet93 balance promptly after the transaction is confirmed by the payment provider. Processing times vary: e-wallet and mobile wallet transactions tend to be faster, while bank transfers may take longer depending on your bank's processing times. If a deposit has not appeared in your account after a reasonable wait, contact support with your transaction reference so the team can investigate promptly.

Withdrawal holds most commonly occur because KYC verification is incomplete, a bonus wagering requirement has not yet been met, or the withdrawal request is pending routine compliance review. bet93 is required to verify identity before processing payouts — this is a standard obligation across licensed platforms. To avoid delays, complete your KYC documentation early and ensure that any active bonus terms are satisfied before submitting a withdrawal request.

Where possible, withdrawals are processed back to the same payment method used for the original deposit. This is a standard anti-money-laundering practice, not a restriction unique to bet93. If your original deposit method is no longer available or practical, contact support before submitting a withdrawal request. The compliance team will advise on the available options and any documentation required to authorise an alternative withdrawal route.

bet93 does not typically charge fees on deposits or withdrawals at the platform level. However, your payment provider — whether a bank, mobile wallet or cryptocurrency network — may apply its own charges or exchange-rate adjustments. For cryptocurrency withdrawals, network (gas) fees apply and are not controlled by the platform. Always check your payment provider's fee schedule separately, as these costs are outside bet93's control.

Yes — cricket is one of the primary sports markets on bet93, and PSL, T20 internationals and ICC tournament fixtures feature prominently in the sportsbook during the relevant seasons. Markets typically include match winner, top batsman, over/under totals, first innings runs and more. Coverage extends to bilateral series and major ICC events. Note that markets and odds are subject to change based on team selections, weather updates and other match conditions.

Live betting allows you to place bets on a match or game that is already in progress. Odds update in real time to reflect the current state of play — for example, the run rate in a T20 match or the scoreline in a football game. Markets can open and close rapidly during live events. It is your responsibility to verify the current state of the event before placing a live bet, as bet93 cannot be held liable for bets placed during periods of data delay or stream disruption.

bet93's casino section includes slots (including progressive jackpot titles), RNG table games (blackjack, roulette, baccarat), live dealer tables hosted by real croupiers, and instant-win crash and virtual games. The live casino section features real-time streaming from dedicated studios with multiple table variants and stake levels. Game availability may vary by region and player account status. Full game rules are accessible within each individual game's interface.

Beyond cricket, bet93's sportsbook covers football (including major European leagues and international competitions), basketball, tennis, kabaddi, UFC and mixed martial arts, and a range of other popular sports. Availability of specific markets and events may vary depending on the time of year and the operator's current content agreements. The sportsbook is updated regularly, so checking the platform directly for the current event calendar is the best approach.

Settlement of bets on abandoned, rain-affected or rescheduled matches follows bet93's cricket and sports betting rules, which are published in the platform's Help Centre. In many cases, a match that does not reach the minimum number of overs required for an official result will result in bets being voided and stakes returned. Specific markets — such as first-innings bets — may be settled differently. Always check the applicable betting rules before placing your wager on weather-sensitive fixtures.

RTP stands for Return to Player and is expressed as a percentage — for example, 96%. It represents the theoretical long-run proportion of total wagered money that a slot game is designed to return to players over a very large number of spins. An RTP of 96% does not mean you will receive PKR 96 for every PKR 100 you bet in a single session. In any individual session, actual results can differ substantially from the theoretical RTP in either direction.

A wagering requirement is the total volume of qualifying bets you must place before winnings generated from a bonus become eligible for withdrawal. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must place PKR 30,000 in qualifying bets before withdrawing associated winnings. Different game types contribute at different rates — slots often count 100%, while live casino and table games may count less or not at all. Each promotion's specific terms always take precedence.

No. Bonus funds cannot be withdrawn directly — they must be wagered according to the applicable requirement before any bonus-derived winnings become available for withdrawal. If you withdraw before completing wagering, the outstanding bonus funds and any winnings generated from them will typically be forfeited. Your real-money balance is not affected by an active bonus, provided you follow the maximum bet rules. Always read the specific terms of each bonus before opting in.

Yes. While a bonus is active on your account, a maximum per-bet or per-spin limit applies. Placing bets that exceed this limit while a bonus is active may result in the bonus being cancelled and associated winnings voided, regardless of whether the bet wins. The exact maximum is specified in each promotion's individual terms — a common illustrative example is PKR 500 per spin or bet. Check the current promotion terms carefully before placing higher-value wagers.

Yes — all bonuses have an expiry date from the moment they are activated or credited, typically ranging from 7 to 30 days depending on the promotion. If you have not completed the wagering requirement before the expiry date, both the remaining bonus funds and any winnings generated from them are forfeited automatically. The expiry period for each active bonus is displayed in your account's bonus section. Unused or expired bonuses cannot be reinstated.

Bonuses may be cancelled for a number of reasons: the bonus expiry date was reached without completing wagering, a bet exceeding the maximum bet limit was placed while the bonus was active, the account was found to be in breach of the Terms & Conditions, or the bonus was obtained through abuse — such as opening multiple accounts or exploiting a promotional error. If you believe a bonus was removed in error, contact support with your account details and a description of the issue.

Two-factor authentication (2FA) adds an extra layer of security to your bet93 login by requiring a second verification step beyond your password. Where available, 2FA can be enabled via your Account Security settings. Follow the on-screen instructions to link an authenticator app or enable SMS-based verification. Once active, any unrecognised login attempt will be blocked at the second-factor stage, even if your password is compromised. Enabling 2FA is strongly recommended for all accounts.

Contact bet93 support via Live Chat immediately and request a temporary account lock while the situation is investigated. Change your password as soon as you regain access. Check your recent transaction history and report any activity you did not authorise. bet93 will investigate suspected unauthorised access and take appropriate action, which may include reversing fraudulent transactions where technically possible. Never share your account credentials or one-time passwords with anyone — including people claiming to be bet93 staff.

Log in to your bet93 account, navigate to Account Settings and select the Responsible Gambling section. From there, choose Deposit Limits and set a daily, weekly or monthly cap in PKR. For example, you could set a PKR 5,000 weekly limit to ensure you cannot deposit more than that amount in any seven-day period. Reductions take effect immediately. Increases require a cooling-off period before they activate, to prevent impulsive decisions during a session.

Self-exclusion is a formal request to have your bet93 account suspended for a defined period — from six months up to permanent closure — to help you take a complete break from gambling. Once active, your account cannot be accessed for real-money play and all marketing communications will stop immediately. To request self-exclusion, contact support via Live Chat or email [email protected] (plain text — not a link). The exclusion is irrevocable for the period you select. For more detail, see the Responsible Gambling page.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. This FAQ does not constitute legal advice, and bet93 does not claim to be licensed, approved, endorsed or regulated by the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. It is your sole responsibility to understand the laws applicable to you in your jurisdiction before using this platform. bet93 strongly recommends seeking independent legal advice if you are uncertain about your local legal position.

bet93 uses HTTPS/SSL encryption for all data transmitted between your device and the platform's servers. KYC documents and sensitive account information are stored with access controls limiting visibility to authorised personnel only. Full payment card numbers are not stored on platform servers. Your personal data is never sold to third-party marketers. For a comprehensive breakdown of data collection, use and your rights, please read the Privacy Policy available in the site navigation.

Yes. In addition to deposit limits, you can set a loss limit — a cap on the maximum net loss you are permitted to sustain over a daily, weekly or monthly period. Once you reach your loss limit, no further real-money bets can be placed until the limit period resets. Like deposit limits, reductions take effect immediately while increases are subject to a cooling-off period. Access this tool via the Responsible Gambling section of your Account Settings, or contact support for assistance.