Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by bet93 ("we", "us", "our", "the Operator", "the Platform") and governs the collection, use, storage, sharing and protection of personal data belonging to users ("you", "User", "Player") who access or register on the bet93 website at https://bet93.cam and its associated services.

bet93 is committed to protecting your privacy and handling your personal data responsibly. This Policy is designed to be transparent about what data we process and why, and to give you meaningful control over your information wherever practicable.

By registering an account, making a deposit or using any bet93 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you should not use the platform.

This Policy should be read alongside the Terms & Conditions and the Responsible Gambling Policy, both of which form part of your agreement with bet93.

2 Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" — Any information that directly or indirectly identifies a natural person, including name, email address, date of birth, payment details, IP address and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, bet93 acts as the Data Controller in respect of your personal data.
• "Data Processor" — A third party that processes personal data on behalf of the Data Controller, under contractual obligations that restrict the use of that data.
• "KYC Data" — Know Your Customer documentation submitted for identity verification, including government-issued identification, proof of address and payment method evidence.
• "Cookies" — Small text files placed on your device by the platform to enable session management, personalisation and analytics functions.
• "Account" — A registered user profile created on the bet93 platform.

3 Data We Collect

bet93 collects the following categories of personal data, depending on how you interact with the platform:

3.1 Registration & Account Data

This data is required to open, verify and maintain your bet93 account. Provision of false registration data is a breach of the Terms & Conditions.

3.2 Identity Verification (KYC) Data

KYC data is collected to fulfil anti-money-laundering (AML) obligations and to confirm age eligibility. It is handled under strict access controls and is not used for marketing purposes.

3.3 Financial & Transaction Data

Full payment card numbers are not stored on bet93 servers. Payment method references — which may include familiar Pakistani options such as Easypaisa, JazzCash or bank account indicators — are stored only as reference tokens necessary for transaction processing and compliance. These providers are referenced as context only and do not endorse the platform.

3.4 Technical & Device Data

Technical data is used for platform security, fraud prevention, performance optimisation and compliance with geo-restriction obligations.

3.5 Behavioural & Gameplay Data

Gameplay data is used to personalise your experience, operate responsible gambling tools, investigate disputes and fulfil regulatory obligations where applicable.

3.6 Communications Data

Communications are recorded for quality assurance, dispute resolution and compliance purposes. Records are retained in accordance with our data retention schedule.

4 How We Collect Your Data

bet93 collects personal data through the following channels:

• Directly from you — when you register, complete KYC, make a deposit, place a bet, contact support or respond to a survey.
• Automatically via your device — through cookies, log files and tracking technologies when you visit or interact with the platform.
• From third-party service providers — including KYC verification partners, payment processors, fraud detection services and analytics providers, operating under data processing agreements.
• From publicly available sources — in limited circumstances where this is necessary for fraud prevention or compliance investigations.

5 Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, bet93 relies on the following bases:

6 How We Use Your Data

bet93 uses your personal data for the following purposes:

• To create, verify, manage and maintain your Account, including processing deposits and withdrawals in PKR or other supported currencies.
• To conduct identity verification and anti-money-laundering checks in accordance with applicable compliance obligations.
• To process bets, settle games, calculate and pay out winnings, and manage bonus eligibility and wagering requirements.
• To detect, investigate and prevent fraud, cheating, collusion and other prohibited conduct described in the Terms & Conditions.
• To operate responsible gambling tools including deposit limits, session timers, reality checks and self-exclusion mechanisms.
• To communicate with you regarding your Account — including transaction confirmations, security alerts and support responses.
• To send you marketing and promotional communications where you have consented or where permitted under applicable law. You may opt out at any time.
• To personalise your platform experience based on your betting history, preferred sports markets (such as PSL cricket, T20 internationals or football) and game preferences.
• To analyse platform usage patterns, resolve technical issues and improve the overall product experience.
• To fulfil legal, regulatory and compliance obligations as required by the applicable licensing jurisdiction.

7 Data Sharing & Disclosure

bet93 does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. Data is shared only in the following limited and controlled circumstances:

7.1 Service Providers

We engage third-party data processors — including KYC verification platforms, payment gateway providers, fraud detection services, game content providers, cloud hosting partners and customer support tools — that process personal data on our behalf under written data processing agreements. These parties may only process your data for the specific purposes we instruct them to perform.

7.2 Legal & Regulatory Disclosure

We may disclose personal data to law enforcement, regulatory authorities, courts or government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, safety or property of bet93, its users or third parties.

7.3 Business Transfers

In the event of a merger, acquisition, restructure or sale of assets, personal data held by bet93 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any material change in data controller identity where required by applicable law.

7.4 Aggregate & Anonymised Data

We may share aggregated, anonymised or pseudonymised data — from which individual identities cannot be determined — with analytics partners, game providers or third parties for research and product development purposes. This is not personal data sharing.

8 Cookies & Tracking Technologies

bet93 uses cookies and similar technologies (including local storage objects and pixel tags) to support platform functionality, maintain user sessions and collect usage analytics. The following cookie categories are in use:

You can control cookie settings through your browser preferences. Please note that disabling essential cookies will impair or prevent your ability to log in and use the platform.

9 Data Retention

bet93 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal, regulatory and compliance obligations. The following general principles apply:

• Account Data: Retained for the duration of the account relationship and for a period thereafter as required by applicable compliance or licensing obligations.
• KYC & Financial Records: Retained for the period required under applicable anti-money-laundering regulations, which commonly mandates retention for a minimum of five years from the date of the last transaction or account closure.
• Betting & Transaction History: Retained in line with financial record-keeping obligations and as necessary for dispute resolution.
• Communications & Support Records: Retained for a reasonable period consistent with quality assurance and dispute resolution requirements.
• Marketing Data: Retained until you withdraw consent or opt out. Following opt-out, your details are added to a suppression list to prevent re-contact.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10 Data Security

bet93 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• HTTPS/SSL encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account information and KYC documents.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Pseudonymisation of personal data where appropriate for analytics and reporting purposes.
• Regular internal security reviews and testing of platform infrastructure.
• Two-factor authentication options for player accounts, adding a second verification layer at login.

No data transmission over the internet can be guaranteed to be completely secure. While we take all reasonable precautions, we cannot warrant the absolute security of information transmitted to or from the platform. You are responsible for maintaining the security of your own Account credentials and for notifying us immediately if you suspect unauthorised access.

11 International Data Transfers

bet93 operates as an international platform. Personal data you provide may be transferred to, stored and processed in countries other than Pakistan. Where such transfers occur, bet93 takes steps to ensure that your data is handled in accordance with applicable data protection standards, including the use of contractual data protection clauses with international service providers.

By using the bet93 platform, you acknowledge that your personal data may be transferred internationally for the purposes described in this Policy.

12 User Rights

Subject to applicable data protection law and the terms of this Policy, you may hold some or all of the following rights in relation to your personal data. The availability of specific rights depends on the jurisdiction applicable to your account.

13 Children & Minors

The bet93 platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator or applicable licensing jurisdiction. We do not knowingly collect personal data from individuals under this age threshold.

Where we have reason to believe that a minor has registered an Account or submitted personal data, that Account will be suspended immediately, all data associated with it will be deleted, and any deposits made will be returned where this is technically and legally possible.

Account holders are responsible for ensuring that minors do not access the bet93 platform through their Account. If you are a parent or guardian and believe your child has accessed the platform, please contact our support team immediately.

14 Third-Party Links

The bet93 platform does not include links to external third-party websites as a matter of standard platform policy. Where any contextual reference to a third-party service (such as a payment method) appears on the platform, this is for informational purposes only and does not constitute a hyperlink or endorsement.

bet93 accepts no responsibility for the privacy practices of third-party service providers whose services you may access independently in connection with your use of the platform, such as your bank, e-wallet provider or mobile network operator.

15 Changes to This Privacy Policy

bet93 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered users via the email address associated with their Account or via a prominent notice on the platform prior to the revised Policy taking effect.

The date of the most recent review is indicated at the top of this page. We encourage you to review this Policy periodically to stay informed of how your data is being handled. Continued use of the platform following notification of changes constitutes acceptance of the revised Policy.

16 Contact Us

For any questions, requests or concerns related to this Privacy Policy, or to exercise any of your data rights, please contact the bet93 data team through the following channel: